Return & Refund Policy

Last Updated: December 23, 2025

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange.

30-Day Window

Easy Returns

Full Refund

What Can Be Returned

Returnable Items

✓Unopened skincare products
✓Unopened makeup products
✓Hair care products (sealed)
✓Electronics (in original packaging)
✓Accessories and tools

Non-Returnable Items

✗Opened cosmetics (hygiene reasons)
✗Used or opened skincare
✗Final sale items
✗Gift cards
✗Personalized items

Hygiene & Safety

For health and safety reasons, we cannot accept returns of opened beauty and personal care products. All items must be in their original, sealed packaging.

Return Conditions

To be eligible for a return, items must meet the following conditions:

•Returned within 30 days of delivery
•In original, unopened packaging
•Unused and in resalable condition
•Include all original tags, labels, and documentation
•Proof of purchase (order number or receipt)

How to Return an Item

Step 1: Initiate Return

Log into your account, go to Order History, select the order, and click "Return Item". Fill out the return form with your reason for return.

Step 2: Print Return Label

You'll receive a prepaid return shipping label via email within 24 hours. Print the label and attach it to your package.

Step 3: Pack Securely

Pack the item(s) securely in the original packaging if possible. Include all accessories, manuals, and documentation that came with the product.

Step 4: Ship the Return

Drop off your package at any authorized carrier location. Keep your tracking receipt until the return is processed.

Step 5: Receive Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation when the refund is issued.

Refund Information

Refund Method:

Refunds are issued to the original payment method
Processing time: 5-7 business days after we receive your return
Bank processing may take an additional 3-5 business days
You'll receive an email confirmation when refund is processed

Refund Amount:

Full product price refunded
Original shipping costs are non-refundable (except for defective items)
Return shipping is free with our prepaid label
If you used a discount code, the discount will be deducted from the refund

Partial Refunds:

In some cases, only partial refunds may be granted:

Items not in original condition or damaged
Items missing parts not due to our error
Items returned more than 30 days after delivery

Exchanges

We gladly offer exchanges for different sizes, colors, or similar products.

How to Exchange:

1.Contact customer service to arrange an exchange
2.We'll send you the replacement item immediately
3.Return the original item using our prepaid label
4.No additional charges for same-price exchanges

Note: If the replacement item costs more, you'll be charged the difference. If it costs less, we'll refund the difference.

Defective or Damaged Items

Received a Defective or Damaged Item?

We sincerely apologize! Please contact us immediately if you receive a defective or damaged product.

What to do:

1.Take photos of the defect or damage
2.Contact us within 48 hours of delivery
3.We'll send a replacement immediately at no cost
4.Return shipping is free for defective items

For defective items, we'll also refund your original shipping costs.

International Returns

International customers can return items within 30 days of delivery.

Important Notes:

Customer is responsible for return shipping costs
We recommend using a trackable shipping method
Customs duties and taxes are non-refundable
Returns may take longer to process due to international shipping
Contact us before returning to get the correct return address

Return Shipping Costs

Free Return Shipping:

✓Defective or damaged items
✓Wrong item sent
✓Our error

Customer Pays Shipping:

•Change of mind
•Ordered wrong item
•International returns

Need Help with a Return?

Our customer service team is ready to assist you with any return or exchange questions.

Contact Support View Orders